Privacy policy

Last Updated: 13/07/2026

Welcome to AVAIVA. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase products from us. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Address
  • Payment Information (processed securely through third-party payment gateways)
  • Order History

Non-Personal Information

We may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Pages Visited
  • Referral URLs
  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide order confirmations and shipping updates
  • Respond to customer service inquiries
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Detect and prevent fraud or unauthorized activities
  • Comply with legal obligations
  • Send promotional emails and offers (only where permitted or with your consent)

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Analyze website traffic
  • Improve website performance
  • Provide personalized content and recommendations

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Third-Party Services

We may share necessary information with trusted third-party service providers to operate our business effectively, including:

  • Payment Gateway Providers
  • Shipping and Logistics Partners
  • Website Hosting Providers
  • Analytics Services
  • Marketing and Email Platforms
  • Customer Support Tools

These providers receive only the information necessary to perform their services and are expected to protect your data.

Examples may include Shopify, Razorpay, PayU, Google Analytics, Meta, Shiprocket, Delhivery, and other trusted service providers used by AVAIVA.

5. Payment Information

We do not store your complete debit card, credit card, or banking details.

Payments are securely processed through certified third-party payment gateways that comply with industry security standards.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These measures include:

  • SSL encryption
  • Secure payment processing
  • Restricted access to customer information
  • Regular security monitoring

While we take reasonable precautions, no method of transmission over the Internet is completely secure. Therefore, we cannot guarantee absolute security.

7. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary:

  • To process and deliver your orders
  • With payment providers
  • With courier and logistics companies
  • When required by law or government authorities
  • To protect our legal rights or prevent fraud

8. Customer Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal obligations)
  • Withdraw consent for marketing communications
  • Request information regarding how your data is processed

To exercise these rights, please contact us using the details below.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Maintain business records
  • Resolve disputes
  • Comply with legal and tax obligations

Once no longer required, your information is securely deleted or anonymized where reasonably practicable.

10. Children's Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage users to review their privacy policies before providing personal information.

12. Compliance with Indian Laws

We handle personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable regulations. We are committed to processing personal data responsibly and protecting your privacy in line with these legal requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

Any updates will be posted on this page along with the revised "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

AVAIVA

Email: ritudhavade@gmail.com

Business Address: Maharashtra, India

Phone: 7020438970

By using AVAIVA, you acknowledge that you have read, understood, and agreed to this Privacy Policy.