Refund policy

Last Updated: 13/07/2026

At AVAIVA, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your options.

Return Eligibility

You may request a return if your item meets the following conditions:

  • The return request is made within [X DAYS] of receiving the order.
  • The item is unused, unworn, and in its original condition.
  • All original packaging, tags, accessories, manuals, and free gifts (if any) are included.
  • The product is not damaged due to misuse, negligence, or improper handling.
  • You can provide proof of purchase (order number or invoice).

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To request a return, please contact our customer support team at ritudhavade@gmail.com  with the following information:

  • Order Number
  • Full Name
  • Reason for Return
  • Photos of the product (if damaged, defective, or incorrect)

Once your request is reviewed and approved, we will provide further instructions for returning the item.

Please do not send products back without prior authorization.

Return Timeframe

All return requests must be submitted within [X DAYS] of the delivery date.

Requests received after this period may not be eligible for a return or refund.

Refund Process

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If your return is approved:

  • The refund will be processed to your original payment method.
  • Refunds are typically completed within [REFUND PROCESSING TIME] after approval.
  • Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Original shipping charges (if any) are generally non-refundable unless the return is due to our error.

Exchanges

If you received a defective, damaged, incorrect, or different product than what you ordered, we will gladly offer an exchange, subject to product availability.

If the requested replacement is unavailable, you may choose:

  • A full refund
  • Store credit (if offered)
  • An alternative product of equal value

Exchange requests must be made within [X DAYS] of delivery.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery.
  • Include clear photographs of:
    • The product
    • The packaging
    • The shipping label
  • Do not discard the packaging until your request has been reviewed.

After verification, we will arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

For hygiene, safety, and product-specific reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personal care and hygiene products
  • Beauty and cosmetic products that have been opened or used
  • Undergarments and intimate apparel
  • Gift cards
  • Digital products or downloadable content
  • Customized or personalized products
  • Perishable goods
  • Products marked as "Final Sale" or "Non-Returnable"

Please review the product description before placing your order.

Return Shipping Costs

If the return is due to:

Our Error (Damaged, Defective, Incorrect Item):

  • We will bear the return shipping costs.

Customer Preference (e.g., Changed Mind, Wrong Size Ordered):

  • Return shipping costs may be the responsibility of the customer unless otherwise stated.
  • Original shipping charges are generally not refundable.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return after receiving the product, subject to this policy.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account or payment method.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still have not received your refund, please contact us at ritudhavade@gmail.com

Fraud Prevention

To protect our customers and business, AVAIVA reserves the right to refuse returns or refunds in cases of suspected fraud, abuse of the return policy, or repeated excessive return requests.

Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Any changes will be posted on this page along with the updated revision date.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

AVAIVA

Email: ritudhavade@gmail.com

Phone: 7020438970

We appreciate your trust in AVAIVA and are committed to providing a fair, transparent, and hassle-free shopping experience.